Every single item we make, from casual socks to our most
technical base layers, comes with our 100% Satisfaction Guarantee.
The Smartwool Promise
We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do.
And we want our products to be able to support all of your adventures, from exploring new cities to summiting new mountains. So if, for any reason, you aren’t completely happy with your Smartwool® gear within two years of purchasing, we’ll take it back. No problem.
Just contact our Customer Service, send pictures of the faulty product, and we’ll contact you with next steps.
We want you to get back to running, skiing, and playing in the outdoors as soon as possible.
The Smartwool warranty department will check your pictures and reimburse you for the price of the goods.
If you paid the shipment, you’ll receive a code to get free shipping on the next purchase.
Please note that as of Monday, March 16th, we have temporarily closed our offices and our employees are either working remotely or in an isolated environment. We anticipate this will cause disruptions to our normal customer service and warranty response times. We appreciate your support and are working to resume serving you at full capacity as soon as it is safely possible.
Europe Smartwool Guarantee Information:
CUSTOMER SERVICE : MONDAY - FRIDAY, 8.30 - 13 AM – 14-18 PM CST.