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All online transactions are processed securely, guaranteeing our customers maximum security of their data.
SMARTWOOL Online Store currently accepts the following payment methods:
You can choose to pay with credit card or debit card. Accepted credit cards are: VISA, MASTERCARD, AMEX.
Have you already heard about PSD2?
Security is extremely important to us, so we want to confirm that your information will always be encrypted and safe.
We kindly remind you that credit and debit card payments are subject to validation and authorisation both by us and by your bank institute.
When you place an order using a credit card payment, your bank may ask you to confirm your identity using 3D Secure authentication.
3D Secure authentication reduces the number of fraudulent online activities including identity theft and unauthorised use of cards. It protects cardholder data and reduces fraud attempts.
There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID.
We recommend that you contact your bank to ensure that they have your correct contact details in case you are asked to use a text message or email for 3D Secure authentication.
Paypal is a completely secure online payment method that allows you to pay for your order by accessing your account directly.
Your account data and credit card data linked to your account are managed directly by Paypal, which will send you a notification by email after the payment has been made.
It is possible to pay by bank transfer only for European Union countries.
If you choose to pay by bank transfer, once the order is completed you will receive an email with all the information to complete the transaction.
We recommend that you enter correctly the reference reason for payment that we will send you with the order confirmation, otherwise the transfer will not be recognized and the payment will not be successful.
The goods will be dispatched only when the payment has been received by our bank.
Google Pay is a quick and easy way to pay on online stores,on apps and instore, using saved credit cards on your Google account. Google Pay protects your data and your cards data during the transaction.
Apple Pay is the payment method that allows you to make online payments using your Apple devices
Klarna is an installment payment service that allows you to divide the cost of your purchase on our website into 3 equal payments.
Here you find more information on the deferred payment option and how to use it online.
Why was my payment refused?
The payment may fail due to the following reasons:
Credit card payments :
PayPal Payments :
In these cases please contact PayPal for more detailed questions regarding your PayPal account.