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Please be advised that changing your location while shopping will remove all contents from shopping bag.
Ship To Another CountrySometimes things just don’t work out. And we totally understand. If you change your mind, the return request must be filled out directly online within 14 days from the date of receipt of your order.
The products must be sent back exactly in the same condition in which you received them: unworn, unwashed and returned in the original packaging with all the tags attached.
We therefore invite you, if you’d like to try an item, not to remove any labels that you find attached otherwise the return will not be accepted.
If you are willing to return a faulty or damaged item, please refer to Return for faulty section at the bottom of this page.
RETURN REQUEST
HOW TO OPEN THE RETURN REQUEST IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST)
HOW TO OPEN YOUR RETURN REQUEST IF YOU HAVE AN ACCOUNT ON OUR WEBSITE:
Once the return request is completed within 1-2 working days you will receive an email confirmation with the authorization from our Customer Care with the warehouse address to ship back the goods.
RETURN OF PRODUCTS
How do I return my items?
For parcels coming from EU countries:
Austria, Latvia, Belgium, Lithuania, Bulgaria, Luxembourg, Czech Republic, Malta, Cyprus, Netherlands, Croatia, Poland, Denmark, Portugal, Estonia, Romania, Finland, Slovakia, France, Slovenia, Germany, Spain, Greece, Sweden, Ireland, Hungary, Italy.
FiloBlu c/o Snatt Logistica Spa
Via San Biagio 65/67
42024 Castelnovo Sotto (RE)
Italia
For parcels coming from the United Kingdom, Switzerland, Norway and Russia must be returned to the following address :
FiloBlu c/o Snatt Logistica Spa
Via Kennedy 12/B
42040 Campegine (RE)
Italia
* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to declaration. This means that the goods must be accompanied by a pro forma invoice for returns sent to CAMPEGINE.
Please download the proforma invoice here: PRO FORMA INVOICE for returns from UK, Switzerland, Norway and Russia
The pro forma invoice must be correctly filled in and attached to the outside of the box (never put it inside the box).
If you print the proforma invoice from our website, it will help us accelerate the process of customs clearance of your return.
We kindly invite you also to communicate via this form or to send the return tracking by email to our Customer Care
REFUND
As soon as your return will be delivered to our warehouse, the Quality Control Office will carry out the appropriate checks. In case of a positive result, we will send you an email to confirm the return and refund timing.
The refund will be made within 14 days of receipt of the goods on the same payment method used to confirm the order.
You will be credited the price of the products purchased. SMARTWOOL does not allow exchanges of goods but provides for the refund of the cost of returned items. For any change you may need, you will have to proceed by placing a new order.
We also remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.
Return for faulty or incorrect product
In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".
SMARTWOOL is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online (in case of defective and/or non-conformity), please contact our Customer Care.
Please provide all the necessary information, including, ideally, the related order number and pictures with the product labels that you received.
Before sending the goods we kindly ask you to wait for a reply from our Customer Care, you will receive a confirmation e-mail containing all the instructions in order to proceed with the shipment of the product.
In the event of defective or non-compliant products, SMARTWOOL will arrange the withdrawal of the product at its own expense.
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