How would you like to proceed?
Please be advised that changing your location while shopping will remove all contents from shopping bag.
Ship To Another CountryRight to cancel
FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received.
Registered users can access the "Return" section of their user dashboard and manage return requests.
Unregistered users must complete the form at one of the following addresses:
EUROPE: https://www.smartwool.eu/eu/sales/guest/form/
NETHERLANDS: https://www.smartwool.eu/nl/sales/guest/form/
EX RUSSIA: https://www.smartwool.eu/ru/sales/guest/form/
SPAIN: https://www.smartwool.eu/es/sales/guest/form/
DENMARK: https://www.smartwool.eu/dk/sales/guest/form/
For all packages sent from the European Union the shipping address is:
FiloBlu c/o Snatt Logistica Spa Mag. L – SMARTWOOL, Via San Biagio, 65/67, 42024 Castelnovo Sotto (RE) – Italy.
For all packages sent from countries outside the European Union, which pass through customs, the shipping address is:
FiloBlu c/o Snatt Logistica Spa – SMARTWOOL Via Kennedy 12/B 42040 Campegine (RE) Italy
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
6.1 All products sold by FiloBlu are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
6.3 Should FiloBlu, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, FiloBlu may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
Just contact our Customer Service, send pictures of the faulty product, and we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible. The Smartwool warranty department will check your pictures and reimburse you for the price of the goods. If you paid the shipment, you’ll receive a code to get free shipping on the next purchase.
The 30-day Wear Test is valid on qualifying Merino Gear – for both men and women from 01/10/2021 to 31/10/2021. 30-day Wear Test is only applicable to identified products purchased directly from Smartwool websites at www.smartwool.eu and smartwool.co.uk. The 30-day Wear Test commences upon delivery of goods to consumer and concludes exactly 30 calendar days thereafter. In the event that a consumer is dissatisfied with a qualifying product, they must contact Smartwool’s customer service before the end of the 30-day Wear Test to initiate a full refund as follows: registered users can access the "Return" section of their user dashboard and manage return requests; unregistered users must complete the form at the “Guest” section. Qualifying 30-day Wear Test products may be worn, however must be returned in all their parts. Important Restrictions: 30-day Wear Test is not applicable to similar qualifying products purchased before 01/10/2021 of 30-day wear test. The initiative is available for a limited time only and subject to change without notice.